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Once your movie ticket order has been processed, we can not issue any refunds for that purchase. If you made a mistake and ordered tickets for the wrong movie, please call us right away, before we process them, otherwise, there's nothing we can do. If we can't give you a refund because the tickets have been processed, don't worry, not all is lost! Simply contact and the theater you bought the tickets for and in most cases they will honor the tickets and let you into a different show time!